Since Jawwy has always been coping with the expedite of technology to provide the eSIM which is an
embedded chip in your device that does not involve any physical SIM card, where information is updated
wirelessly enabling for a second number without the need of new SIM cards.

eSIM’s are easy to activate without the need of physical swapping of cards to install a connection. They also
allow for another physical SIM to be used at the same time.

The Apple® iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE, iPhone XS, iPhone XS Max & iPhone
XR have both a physical SIM card and an eSIM.

For Apple® devices, eSIM is supported on iOS version 12.1 or higher, please upgrade to the latest software
version on these eligible handsets and make it eSIM ready.


For more details please visit eSIM Devices list

You can get a new eSIM or replace your existing physical SIM with an eSIM for now only by visiting Jawwy Online.

Yes, all your existing services and tariffs will exist on your new eSIM.

Visit Apple's support page for more information.

1. Visit Jawwy eShop to get your eSIM voucher.

2. Make sure your eSIM compatible device is updated to the latest iOS.

3. Ensure you are connected to the internet through mobile data or Wifi.

4. Go to “Settings”, and tap “Cellular”.

5. After that tap “Add Cellular Plan” then scan the QR code from your eSIM voucher.

6. Label your eSIM as a primary or secondary line as your preference, and confirm by tapping “Add Cellular Plan”.


This eSIM QR Code is for activating your eSIM profile and should be kept confidential. Please ensure you do
not share it with others physically or as a picture before activating it on your device. Jawwy is not responsible
nor liable for any such warranted or unwarranted disclosure on your part.

Yes, you can always replace your eSIM with the traditional physical SIM from here and you will be charged a
SIM replacement fee of SAR 25 (5% VAT excluded).

Yes, you can have up to 3 numbers in each account, if you already have 1 physical SIM, then you can have up
to 2 eSIMs only.

If you lose your eSIM QR Code before scanning it, please contact customer care to block your number to avoid
someone else scanning this code and using the number.

You will need to get a replacement eSIM through our
eShop.

Yes, it will work while roaming.

Yes, you can get eSIM even if you have transferred your number to Jawwy.

No, you can’t.

You can switch from one Jawwy account to another using the Jawwy app without making any change on
your eSIM.  For more info please visit this link 

The eSIM QR code and voucher can only be used/downloaded unlimited times on the same device. The QR
code and voucher cannot be re-used on any other devices once they have been used on a particular device.

If you wish to switch your eSIM compatible device to a new device, you need to remove your eSIM profile from
the existing device first, and then get a replacement eSIM to add it to the new device.

If you lose your device or it is stolen and the eSIM profile is loaded on it, please ensure to contact Jawwy
immediately to block your number. After that, you will need to get a replacement eSIM.
Jawwy will not be responsible or liable for any such use. You will be able to reactivate your SIM on the same or
a new device only after obtaining a new QR code from Jawwy.

1. Go to “Settings” and tap “Cellular”.

2. Tap the cellular plan you want to remove.

3. Then tap “Remove Cellular Plan”.

If you wish to cancel your subscription permanently, please contact customer care for support.

If you select a new Jawwy number or changing your package from stc, and you haven’t activated the received
eSIM yet, then please contact customer care for support.
If you opt to transfer your mobile number from another operator, then you will need to place a new order.

You can have multiple eSIM profiles in a device. However, only one eSIM profile will be active.

When the eSIM is activated on a specific device, it cannot then be used on any other device. If you change
device, you will need to get a new voucher with a new QR code.

The QR Code might be used in case you have factory reset your device (or) the QR Code have got deleted.

No, only one eSIM can be used at any one time.

Yes, the eSIM can be used without also having a normal SIM in the device

One number at a time can use cellular data. To change which number uses cellular data, follow these steps: 
Go to Settings.

1. Tap either Cellular or Mobile Data.

2. Tap Cellular Data. Tap the number you want to use cellular data.  

3. If you turn on Allow Cellular Data Switching, then while you're on a voice call on your voice-only number, that number automatically switches to use voice and data.* This lets you use both voice and data while on the call.

If you turn off Allow Cellular Data Switching and you're active on a voice number that isn't your designated cellular-data number, then cellular data won't work while you're on the call.

To turn on Allow Cellular Data Switching, follow these steps:

1. Go to Settings.

2. Tap either Cellular or Mobile Data.

3. Tap Cellular Data.

4. Turn on Allow Cellular Data Switching.

Unfortunately, the premium numbers are available now in physical SIMs only,